General inquiries
For general inquiries about a page or the editorial desk's coverage, use the contact route on this site. The desk aims to respond within seven business days. The desk does not respond to inquiries about specific operator account issues; for those, contact the operator directly via the customer-care guidance.
Corrections
If you believe a page on this site contains a factual error, please share the URL, the paragraph or section you are concerned about, and the source you believe contradicts the page. The desk investigates within 14 days and publishes a correction on the affected page if the report is correct.
Source-sharing
The desk welcomes primary sources for any claim on the site. If you have access to a regulator publication, a court judgment, a trade-body working paper or an operator's official help page that contradicts something we have published, please share it. The desk uses reader-shared sources under the same verification standard as its own research.
Responsible-play feedback
If you have feedback on the responsible-play guide, including suggestions for additional support organisations or contact details that need updating, please share the detail. The desk cross-checks helpline numbers periodically and treats reader-shared updates as part of the verification cycle.
Advertising and partnership inquiries
The desk does not currently run display advertising and does not accept payment in exchange for editorial coverage. Partnership inquiries are read but rarely actioned. If you would like to send a partnership proposal, the desk responds within 14 days.
Press inquiries
For press inquiries, please indicate the publication and the topic. The desk responds to press inquiries within seven business days; for deadline-driven stories, please indicate the deadline in the subject line.
What the desk does not respond to
The desk does not respond to: SEO or link-solicitation pitches, "we can get your site to rank" proposals, AI-generated guest-post drafts, requests to publish advertorial content without a "Sponsored" label, requests to remove or rewrite accurate factual coverage, or inquiries about specific operator account issues.
Language and response style
The desk responds in English. We prefer plain-language, specific feedback over generic praise or criticism. We do not respond to anonymous inquiries; if you would like a response, please share a contact email.
A worked example of a correction request
Consider a reader who notices that a long-form page names an old responsible-play helpline number that has since changed. The reader opens the contact page, fills in the contact form with the subject "Correction: helpline number on /responsible-play/", and pastes the URL, the paragraph number, the current published number and the source for the new number (the organisation's own page). The desk investigates within 14 days and publishes a correction on the page if the report is correct.
A worked example of source-sharing
Consider a reader who has access to a state regulator's publication on online gaming rules. The reader fills in the contact form with the subject "Source-sharing: [state] gaming rules", and attaches the PDF or links to the regulator's page. The desk cross-checks the source against its own research and, if the source is verifiable, cites it on the relevant page within two weeks.
Response time - what to expect
The desk aims to respond to all inquiries within seven business days. The desk does not respond to anonymous inquiries; if a response is required, the reader must share a contact email. The desk does not respond to SEO pitches, link-solicitation proposals or AI-generated guest-post drafts.
The correspondence record
The desk keeps a correspondence record of every reader-shared tip, correction and inquiry. The record is used to improve the accuracy of the long-form pages and is the basis for the corrections log on the methodology page. The record is not published; reader-shared material is attributed at the desk's discretion and only with the reader's consent.
Language preference
The desk responds in English. For inquiries in Hindi or other Indian languages, the desk will respond in English; if the inquiry requires a longer response, the desk will provide a summary in English and offer to provide a translated version on request.
What to do with an urgent inquiry
The contact form is not monitored 24/7. For an urgent inquiry - a suspected account takeover, a stalled withdrawal that has crossed the published SLA - the reader should contact the operator directly through the operator's official support channels, and escalate through the grievance officer if the SLA is missed. The customer-care guide covers the operator-side escalation.
Feedback on the desk itself
Readers who want to share feedback on the editorial standard, the publication cadence, the navigation, the page structure or any other aspect of the desk's output are welcome to do so through the contact form. The desk treats feedback as part of the editorial standard; the methodology page describes how feedback influences the publication cadence and the review cycle.
A worked example of a correction request
Consider a reader who notices that a long-form page names an old responsible-play helpline number that has since changed. The reader opens the contact page, fills in the contact form with the subject "Correction: helpline number on /responsible-play/", and pastes the URL, the paragraph number, the current published number and the source for the new number (the organisation's own page). The desk investigates within 14 days and publishes a correction on the page if the report is correct.
A worked example of source-sharing
Consider a reader who has access to a state regulator's publication on online gaming rules. The reader fills in the contact form with the subject "Source-sharing: [state] gaming rules", and attaches the PDF or links to the regulator's page. The desk cross-checks the source against its own research and, if the source is verifiable, cites it on the relevant page within two weeks.
Response time - what to expect
The desk aims to respond to all inquiries within seven business days. The desk does not respond to anonymous inquiries; if a response is required, the reader must share a contact email. The desk does not respond to SEO pitches, link-solicitation proposals or AI-generated guest-post drafts.
The correspondence record
The desk keeps a correspondence record of every reader-shared tip, correction and inquiry. The record is used to improve the accuracy of the long-form pages and is the basis for the corrections log on the methodology page. The record is not published; reader-shared material is attributed at the desk's discretion and only with the reader's consent.
Language preference
The desk responds in English. For inquiries in Hindi or other Indian languages, the desk will respond in English; if the inquiry requires a longer response, the desk will provide a summary in English and offer to provide a translated version on request.
What to do with an urgent inquiry
The contact form is not monitored 24/7. For an urgent inquiry - a suspected account takeover, a stalled withdrawal that has crossed the published SLA - the reader should contact the operator directly through the operator's official support channels, and escalate through the grievance officer if the SLA is missed. The customer-care guide covers the operator-side escalation.
The correspondence record
The desk keeps a correspondence record of every reader-shared tip, correction and inquiry. The record is used to improve the accuracy of the long-form pages and is the basis for the corrections log on the methodology page. The record is not published; reader-shared material is attributed at the desk's discretion and only with the reader's consent.
Language preference
The desk responds in English. For inquiries in Hindi or other Indian languages, the desk will respond in English; if the inquiry requires a longer response, the desk will provide a summary in English and offer to provide a translated version on request.
What to do with an urgent inquiry
The contact form is not monitored 24/7. For an urgent inquiry - a suspected account takeover, a stalled withdrawal that has crossed the published SLA - the reader should contact the operator directly through the operator's official support channels, and escalate through the grievance officer if the SLA is missed. The customer-care guide covers the operator-side escalation.
Feedback on the desk itself
Readers who want to share feedback on the editorial standard, the publication cadence, the navigation, the page structure or any other aspect of the desk's output are welcome to do so through the contact form. The desk treats feedback as part of the editorial standard; the methodology page describes how feedback influences the publication cadence and the review cycle.
A recap of the contact channels
The contact form is the desk's primary channel for reader feedback. The desk aims to respond within seven business days. For urgent inquiries - a suspected account takeover, a stalled withdrawal that has crossed the published SLA - the reader should contact the operator directly; the customer-care guide covers the operator-side escalation.
The desk team behind the contact form
The contact form is monitored by a small editorial team that handles inquiries, corrections, source-sharing and responsible-play feedback. The team reads every message; the team aims to respond within seven business days. The team treats reader feedback as part of the editorial standard; the methodology page describes how feedback influences the publication cadence and the review cycle.